Support
Contact SafeMama
We help SafeMama users with account questions, app support, product-safety reports, and privacy requests.
Email support
Email us at contact@safemama.co. Include your device type, app version, and a short description of the issue so we can respond clearly.
What we can help with
- SafeMama app access and account questions.
- Product scan issues or missing barcode information.
- Privacy, data export, and account deletion requests.
- Corrections to educational content or source links.
Medical questions
SafeMama is educational and cannot provide diagnosis, emergency care, or personalized medical advice. For urgent symptoms, contact your healthcare provider or local emergency service.
Frequently asked questions
Can SafeMama answer medical questions by email?
No. Support can help with app issues, content corrections, and account requests, but medical decisions should be handled by a clinician, midwife, pharmacist, or local emergency service.
What information should I include for app support?
Include your device type, app version if available, the product or barcode involved, and a short description of what happened. Do not send private medical history unless support specifically needs limited context.